Rishi Jha

I’m a Backend Engineer with 3 years of experience building fault-tolerant, event-driven microservices for high-scale SaaS CRM platforms. I focus on system reliability, consistency, and performance in multi-tenant, multi-pod Kubernetes environments.

At NoBroker Technologies, I eliminated 100% of silent email delivery failures for 20+ agents by implementing a Transactional Outbox Pattern (MongoDB + Kafka) to address Google API 429 rate-limits. I also built DLQ with retry logic and added GridFS-based attachment support from scratch.

I architected Kafka-based ingestion and re-indexing to reduce duplicate ticket creation by 30%, processing 50K+ social events/month with end-to-end consistency across distributed microservices. I maintained 99%+ uptime for an Agent Deactivation & Migration Pipeline handling 10K+ active tickets/month using idempotent state transitions and transactional consistency.

I also stabilized high-volume OAuth refresh workflows across multi-pod Kubernetes deployments by designing a concurrency-safe API resilience framework with distributed locking, circuit breakers, and rate-limit-aware schedulers—supporting 5K+ third-party API calls/day. Earlier, at A.P. Moller - Maersk, I improved performance by 25% and reduced incident response time by 30% through real-time observability pipelines, and I reduced production defects by 20% by expanding the SCP Reporting Module with structured unit and integration testing.