At CCSI Lucknow Airport, I coordinate terminal operations and serve as the point of contact for passenger-processing systems, including CUSS, Self-Baggage Drop, Digi Yatra/biometric processing, and CUPPS. I’m also leading the XOVIS interface project, using operational data comparisons to inform terminal decisions.
I design and implement SLAs, oversee budget control and audits, and manage AOCC functions and terminal audits. I also author SOPs and coordinate with airlines, government authorities, and airport stakeholders.
Before my current role, I supported the COO at CCSI Lucknow Airport and provided administrative and strategic support to senior government transport leaders in Uttar Pradesh. I’ve also managed institute operations and delivered computer programming training at NIIT Varanasi.

