Open to opportunities

Risean Britto

@riseanbritto

Detail-oriented investment operations professional skilled in asset verification, documentation processing, and client support.

Trinidad and Tobago

Message

What I'm looking for

I’m looking for a role where I can support accurate financial documentation and asset verification, while strengthening client communication and customer support skills. I want a team that values confidentiality, professionalism, and continuous learning.

I bring hands-on experience in financial operations and client support, with a strong focus on accuracy and confidentiality. I’m recognized for adaptability, professionalism, and a commitment to continuous growth.

In my Investment Operations Associate role, I reviewed and processed asset transfer documentation from U.S. financial institutions. I conducted asset verification requests with banks and investment firms, logged cheque information accurately, and maintained organized financial records for compliance and clarity.

Prior to that, I supported customers through platform navigation and account-related inquiries as a Customer Service Representative. I resolved concerns professionally, escalated complex issues appropriately, and maintained high customer satisfaction standards.

I also supported hands-on installation work as an Installation Support Technician for residential and commercial steel security systems. I measured and prepared materials, ensured proper alignment and secure fitting, communicated installation timelines with clients, and supported adherence to safety standards during site operations.

Experience

Work history, roles, and key accomplishments

Investment Operations Associate

Teleperformance Trinidad and Tobago Ltd.

Jul 2024 - Mar 2025 (8 months)

Reviewed and processed asset transfer documentation from U.S. financial institutions, including account applications for compliance and accuracy. Conducted asset verification requests with banks and investment firms while maintaining strict confidentiality of client financial data.

Asset Verification Compliance Data Entry Client Communication Confidentiality Customer Support Operations

Customer Service Representative

Teleperformance Trinidad and Tobago Ltd.

Jan 2024 - Jul 2024 (6 months)

Assisted customers with platform navigation and account-related inquiries, resolving issues professionally and efficiently. Escalated complex cases appropriately to ensure timely resolution while maintaining high customer satisfaction.

Customer Support Account Related Issues Customer Escalation Problem Solving Client Communication Data Entry Team Collaboration

Installation Support Technician

D Britt’s Welding Works

Jul 2022 - Dec 2023 (1 year 5 months)

Supported installation of residential and commercial steel security systems by measuring, preparing, and fitting materials onsite. Communicated with clients on installation timelines and specifications and followed safety standards during site operations.

Steel Security System Installation Support Site Preparation Alignment And Secure Fitting Client Communication Safety Compliance

Education

Degrees, certifications, and relevant coursework

NovaLux Training Institute

Training, Human Resource Management

2025 -

Completed Human Resource Management training at NovaLux Training Institute in 2025.

NovaLux Training Institute

Training, Payroll & Budgeting

2025 -

Completed Payroll & Budgeting training at NovaLux Training Institute in 2025.

YTEPP ICT

Training, AutoCAD

2025 -

Completed AutoCAD training with YTEPP ICT in 2025.

NovaLux Training Institute

Training, Digital Marketing

2025 -

Completed Digital Marketing training at NovaLux Training Institute in 2025.

London International College

Training, Graphic Arts

2023 -

Completed Advanced Graphic Arts training at London International College in 2023.

School of Practical Accounting

Training, Computer Literacy

2019 -

Grade: Distinction

Completed Computer Literacy training at the School of Practical Accounting with Distinction in 2019.

Mount Hope Secondary School

High School Diploma, Secondary Education

2017 - 2022

Grade: CSEC English A (Grade II); CSEC Mathematics (Grade IV); CSEC Integrated Science (Grade II); CSEC Family & Resource Management (Grade II); CSEC Agricultural Science (Grade III); CSEC Information Technology (Grade IV)

Completed a High School Diploma at Mount Hope Secondary School (2017–2022). Earned CSEC grades including English A (Grade II), Mathematics (Grade IV), Integrated Science (Grade II), Family & Resource Management (Grade II), Agricultural Science (Grade III), and Information Technology (Grade IV).