At Amazon, I investigated seller missing-inventory claims across USA and Canada fulfilment centres, analysing data across multiple systems to verify claims and identify discrepancies. I performed root cause and gap analysis on recurring process failures and raised five improvement proposals.
As an Industry Capstone Intern with Cromojo / Raw Studio, I contributed to a conversion rate optimisation benchmarking study for Australian ecommerce and SaaS businesses. I owned the social listening stream, analysing 700+ posts to identify conversion barriers and inform the final report.
At UNSW, I designed and built a relational database and data warehouse from scratch, wrote SQL queries to analyse business data, and presented insights in Power BI dashboards. I’ve also analysed customer churn using Python, comparing logistic regression and random forest models.
At Catholic Healthcare, I support elderly clients in home and community settings, manage individual care plans, and keep detailed records. I communicate with clients, families and multidisciplinary teams to maintain quality of care and escalate concerns.
