Swapna Prathikantham

Delivered specialised employment services supporting Deaf and Hard of Hearing participants to achieve sustainable employment outcomes. Built employer partnerships and maintained compliance documentation aligned with program KPIs.

Delivered Workforce Australia services, supporting 175+ participants into sustainable employment and developing 400+ tailored Job Plans. Achieved 75% post-placement outcomes and increased placement opportunities by 80%.

Coordinated vendor onboarding, scheduling and event logistics, maintaining accurate supplier records and operational tracking.

Managed client relationships and delivered photography services through a self-employed business. Developed a digital marketing strategy that increased client inquiries by 90% within 3 months.

Managed procurement activities including supplier sourcing, vendor evaluation, negotiations, and purchasing coordination. Maintained inventory tracking and supplier performance oversight.

Managed procurement operations and purchase order processing using Oracle 11i ERP systems. Coordinated procurement lifecycle activities and analysed data to support operational efficiency.

Managed vendor coordination, quotation analysis, and procurement documentation. Negotiated with suppliers to achieve cost-effective purchasing outcomes.

Managed high-volume account portfolios and resolved billing discrepancies and payment issues. Maintained accurate documentation and developed strong stakeholder communication skills.

Activities and societies: Capstone project on subscription streaming business performance analysis; collaborated on end-to-end analysis, cleaned and validated datasets, used Excel, SQL, Python, and Power BI, and presented findings.

Completed an intensive, hands-on Data Analytics program, developing practical skills in data cleaning, processing, analysis, visualization, and reporting using Excel, SQL, Python, Jupyter Notebook, and Power BI.

Activities and societies: Built and tested an AI agent across six scenarios, incorporated reference sources, and refined occupational inference.

Completed an AI Agent course, building an EvidenceFirst Agent to evaluate claims against supporting evidence and classify findings.

Grade: 85%

Passed the ISO/IEC 27001 Lead Auditor examination with 85%, developing knowledge of audit planning, evidence evaluation, and reporting.

Completed foundational training in cybersecurity, risk, access management, and security operations.

Participated in the 1000 Women in AI program, building skills in AI and data analytics.

Earned the Certified Career Coach credential, developing coaching skills for career development.

Completed the Fundamentals for Inclusive Employment course, focusing on inclusive employment practices.

Earned the Certified Data Analyst credential, demonstrating proficiency in data analytics.

Master of Science in Logistics and Supply Chain Management.

Bachelor of Technology in Computer Science.