rinsha nazer

Delivered comprehensive administrative support to management, ensuring smooth daily operations and task coordination. Designed and delivered digital marketing campaigns, newsletters, and email marketing to boost client engagement and promote services. Addressed client inquiries, managed follow-ups, and resolved service requests to ensure high customer satisfaction.

Supervised customer service operations in the Recovery Department, ensuring adherence to company standards. Provided immigration guidance and ongoing support to clients throughout their processes. Maintained accurate client records and ensured timely resolution of issues through CRM tools.

Managed end-to-end recruitment for technical and creative roles across diverse geographies. Enhanced CRM systems to improve client and candidate experience. Utilized SQL and technical tools to optimize operational workflows and data management.

Recruited diverse candidates for technical, creative, and administrative roles, ensuring quality hiring processes. Conducted interviews, managed onboarding, and assisted with payroll and benefits administration. Streamlined recruitment workflows using CRM platforms, enhancing operational efficiency.

Resolved customer inquiries and technical issues promptly, ensuring high satisfaction levels. Maintained accurate customer records and enhanced support processes.

Studied a Bachelor of Arts at Calicut University. Completed the program between 2019 and 2022.

Completed a Diploma in CRM: Supply Chain Management in 2023. This certification enhanced skills in customer relationship management and supply chain processes.

Pursued a Master of Business Administration at Manipal University. Completed the program between 2022 and 2024.