At TTEC, I monitor customer accounts and transactions for suspicious activity, investigate fraud alerts, and analyze high-risk accounts and unusual usage patterns.
I identified recurring fraud patterns to help reduce fraud losses, and improved investigation turnaround time through process optimization. I also prepare investigation reports and recommend preventive actions.
I work with cross-functional teams to support compliance with fraud prevention policies, maintain accurate case documentation, and handle cases within defined SLAs. I use MS Excel and MS Office for data analysis and reporting.
