Open to opportunities

Rima Ghannam

@rimaghannam

Message

I lead healthcare billing operations, improving revenue-cycle accuracy, workflows, and service quality.

Canada

Message

What I'm looking for

I'm looking to contribute my healthcare operations, revenue-cycle, billing leadership, reporting, training, and process-improvement experience in a role focused on accurate, efficient, high-quality patient and financial services.

At Dr. Sulaiman Al Habib Medical Group, I led daily billing operations for a 20-member team supporting more than 200 patient encounters and insurance claims each day.

I coordinated physicians, nursing units, finance teams, insurers, and administrative departments while monitoring KPIs, assigning workloads, and preparing operational, financial, and performance reports in Microsoft Excel. I reviewed billing documentation, reconciled insurance approvals, managed pre-authorizations, and improved workflows to reduce claim discrepancies and strengthen service quality.

I've also planned and delivered training for new employees and billing staff across multiple hospital branches, supported coaching and onboarding, and maintained confidentiality of patient and financial information.

My ICD-10-AM certification, Business Administration background, and 2024 HMG Innovation Growth Hub recognition reflect my focus on accurate, efficient healthcare operations and practical process improvement.

Experience

Work history, roles, and key accomplishments

Billing Officer

Dr. Sulaiman Al Habib Medical Group

Jan 2021 - Aug 2025 (4 years 7 months)

Led daily operations of a 20-member billing team, coordinating billing activities for over 200 patient encounters and insurance claims daily. Prepared operational and financial reports using Microsoft Excel, delivered training, and implemented workflow improvements.