I've supported customers at Tovala, NBCUniversal, KinderCare, and Kaplan Test Prep, resolving billing, account access, subscription, technical, order, and enrollment concerns across phone, email, and chat.
I use Salesforce and Zendesk to document cases accurately, maintain service-level compliance, and coordinate with internal teams on escalated issues. I bring more than six years of customer support experience across technology, media, education, and consumer services, with a focus on clear communication, compassionate service, and strong customer outcomes.
