RT

Open to opportunities

Rifat Talha

@rifattalha

Ambitious computer science diploma student with hands-on experience in delivery, mapping, and customer support.

What I'm looking for

I’m seeking an operations-focused role where I can apply hands-on logistics, mapping, and customer-support skills, grow technically, and contribute to efficient, disciplined teams.

I am a dedicated Computer Science diploma student with practical experience as a Foodpanda rider, mapping associate at Chaldal.com, and team coordinator and complaint-management officer at Sheba.xyz. I bring strong communication skills, discipline, and a demonstrated ability to work under pressure while supporting operations and customer service.

I am adaptable, energetic, and take initiative across tasks including logistics, data/mapping work, and back-office coordination. I seek opportunities to apply and grow my technical and problem-solving skills while contributing to an organization’s operational efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

SH

Complaint Management Officer

Sheba.xyz

Managed customer complaints and VOC processes, resolving issues and escalating complex cases to improve customer satisfaction metrics.

Customer Service VOC Analysis Communication CRM Escalation Management

FO

Rider

Foodpanda

Performed last-mile delivery for Foodpanda, completing timely order deliveries and maintaining customer satisfaction in high-volume urban routes.

Time Management Customer Service Communication

CH

Mapping Associate

Chaldal

Mapped and maintained platform location data to improve delivery accuracy and catalogue coverage for Chaldal's e‑commerce operations.

Data Entry Attention To Detail Quality Assurance Communication Google Maps

SH

Team Coordinator

Sheba.xyz

Coordinated back-office teams at Sheba.xyz, overseeing task allocation and ensuring timely resolution of operational workflows.

Team Coordination Task Management Communication Problem Solving Process Improvement MS Office

Education

Degrees, certifications, and relevant coursework

BB

Bangladesh Madrasah Education Board

Dakhil, Science

Grade: GPA-4.67 (out of 5)

Completed Dakhil (equivalent secondary) under the Bangladesh Madrasah Board with a GPA of 4.67 out of 5 in 2021, focused on Science subjects.

BB

Bangladesh Madrasah Education Board

JDC, General/Religious Studies

Grade: GPA-4.67 (out of 5)

Completed JDC under the Bangladesh Madrasah Board with a GPA of 4.67 out of 5 in 2018.

Tech stack

Software and tools used professionally

Gmail

Dist

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Rifat Talha - Complaint Management Officer - Sheba.xyz | Himalayas