Rifat Talha
@rifattalha
Ambitious computer science diploma student with hands-on experience in delivery, mapping, and customer support.
What I'm looking for
I am a dedicated Computer Science diploma student with practical experience as a Foodpanda rider, mapping associate at Chaldal.com, and team coordinator and complaint-management officer at Sheba.xyz. I bring strong communication skills, discipline, and a demonstrated ability to work under pressure while supporting operations and customer service.
I am adaptable, energetic, and take initiative across tasks including logistics, data/mapping work, and back-office coordination. I seek opportunities to apply and grow my technical and problem-solving skills while contributing to an organization’s operational efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Complaint Management Officer
Sheba.xyz
Managed customer complaints and VOC processes, resolving issues and escalating complex cases to improve customer satisfaction metrics.
Rider
Foodpanda
Performed last-mile delivery for Foodpanda, completing timely order deliveries and maintaining customer satisfaction in high-volume urban routes.
Mapping Associate
Chaldal
Mapped and maintained platform location data to improve delivery accuracy and catalogue coverage for Chaldal's e‑commerce operations.
Team Coordinator
Sheba.xyz
Coordinated back-office teams at Sheba.xyz, overseeing task allocation and ensuring timely resolution of operational workflows.
Education
Degrees, certifications, and relevant coursework
Bangladesh Madrasah Education Board
Dakhil, Science
Grade: GPA-4.67 (out of 5)
Completed Dakhil (equivalent secondary) under the Bangladesh Madrasah Board with a GPA of 4.67 out of 5 in 2021, focused on Science subjects.
Bangladesh Madrasah Education Board
JDC, General/Religious Studies
Grade: GPA-4.67 (out of 5)
Completed JDC under the Bangladesh Madrasah Board with a GPA of 4.67 out of 5 in 2018.
Availability
Location
Authorized to work in
Job categories
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