At the General Services Administration (GSA), I support enterprise IT systems and mission-critical technology environments serving federal customers. I troubleshoot hardware, software, and connectivity issues while coordinating with technical teams to restore service.
I develop dashboards and reporting solutions using Tableau, SQL, Python, and Excel. I also produce technical documentation, executive reports, and operational metrics to support leadership decisions.
At Chickasaw Nation Industries (FAA Contract), I provided Tier II technical support for the Federal Aviation Administration. I administered Active Directory and resolved desktop, server, printer, and network issues using the Remedy ticket management system.
In the United States Army, I led teams of up to 200 personnel during domestic and overseas operations and coordinated logistics. I hold an Associate of Science in Cyber and Network Security from ECPI University and have an Active Public Trust Clearance.
