Open to opportunities

Rich Pep

@richpep

Message

I am a process-improvement focused senior consultant driving productivity and operational efficiency.

Ghana

Message

What I'm looking for

I am seeking a consultant or operations role where I can lead process-improvement initiatives, collaborate cross-functionally, and deliver measurable productivity gains in a growth-oriented, team-focused company.

I am a Senior Consultant with experience leading business process improvement (BPI) projects to increase productivity and eliminate inefficiencies. I have facilitated interdepartmental collaboration, created audit metrics to monitor implemented strategies, and maintained communication with business leaders to sustain optimization opportunities.

Previously I worked as a company consultant and customer service manager, conducting productivity evaluations, cost-benefit analyses, root cause analysis, and building knowledge bases from resolved cases. I hold an HND in Electrical/Electronics Engineering and bring strong communication, teamwork, and IT software proficiency to roles that require practical, measurable improvements.

Experience

Work history, roles, and key accomplishments

Current

Senior Consultant

Current

Brain Art Group of Companies

Apr 2022 - Present (3 years 4 months)

Led business process improvement projects to increase productivity and eliminate inefficiencies. Created audit metrics and facilitated interdepartmental collaboration to sustain implemented optimizations.

Business Process Improvement Stakeholder Engagement Change Management Project Management Continuous Improvement Communication

Company Consultant

A&C Consult

May 2020 - Jul 2022 (2 years 2 months)

Analyzed operational processes to reduce waste and improve output, performing productivity evaluations and cost-benefit analyses. Supported staff in root-cause identification and drove continuous improvement initiatives.

Process Improvement Root Cause Analysis Cost Benefit Analysis Continuous Improvement Data Analysis

Customer Service Manager

Unicorn Happy Investment Savings and Loans

Jan 2019 - Mar 2020 (1 year 2 months)

Managed customer complaints and escalations to ensure swift resolution and improve service documentation. Implemented help desk tools and created knowledge bases for staff training and issue tracking.

Customer Service Escalation Management Training Documentation CRM

National Service Personnel

AME Zion JHS

Nov 2017 - Dec 2018 (1 year 1 month)

Served as educational support staff, assisting with classroom activities and administrative duties to support school operations. Aided teachers with lesson preparation and student supervision.

Classroom Assistance Administrative Support Student supervision Communication Teamwork Documentation