Open to opportunities

Richmond Paa Adjei-Forson

@richmondpaaadjeifors

Message

Dynamic professional excelling in customer care and data accuracy.

Ghana

Message

What I'm looking for

I am looking for a role that values effective communication and offers opportunities for growth.

I am a dynamic professional with a proven track record at the National Health Insurance Authority, where I excelled in customer care and data accuracy. My experience as a Data Entry Clerk and Customer Representative has equipped me with the skills to thrive in fast-paced environments, ensuring timely resolutions and high client satisfaction.

Throughout my career, I have utilized my organized approach and critical thinking abilities to enhance service delivery and improve client experiences. I am proficient in Google Workspace and Microsoft Office Suite, which has allowed me to maintain a high level of data accuracy and effective communication with clients. My commitment to excellence is reflected in my ability to address client concerns calmly and efficiently.

Experience

Work history, roles, and key accomplishments

Graphic Designer and Administrative Assistant

SpotPrint Company Limited

Jan 2022 - Present (3 years 6 months)

Developed concepts, graphics, and layouts while selecting fonts and images to meet audience needs. Handled printing, scanning, and photocopying of various documents efficiently.

Graphic Design Document Processing Client Communication Layout Design

Data Entry Clerk and Customer Representative

National Health Insurance Authority

Jan 2018 - Present (7 years 6 months)

Attended to clients, addressing concerns and delivering satisfactory resolutions. Utilised a calm demeanour to facilitate effective communication and problem-solving.

Customer Service Data Entry Google Workspace Microsoft Office Suite Communication

Education

Degrees, certifications, and relevant coursework

University of Energy and Natural Resources

Bachelor of Science, Information Technology

Studied Information Technology, gaining foundational knowledge in the field. Developed skills in various IT aspects relevant to modern technological environments.

Aggrey Memorial A.M.E Zion Senior High School

W.A.S.S.C.E, General Science

Completed General Science curriculum, building a strong foundation in scientific principles. Engaged in various academic activities to enhance learning.