Richard Morgan
@richardmorgan
Healthcare professional dedicated to improving patient satisfaction and operational efficiency.
United StatesWhat I'm looking for
I am a healthcare professional with extensive experience in administrative and emergency response roles. My journey in the healthcare sector has equipped me with the skills to streamline processes and enhance patient satisfaction. I have a proven track record in insurance authorization, patient care, and team leadership, which allows me to foster inclusive environments and promote effective cross-functional collaboration.
Currently, I serve as a Supervisor at Central Patient Access, where I manage insurance authorizations and oversee patient pre-registration across multiple outpatient facilities. My efforts have significantly improved operational efficiency and patient access. Previously, as an Admissions Finance Manager, I implemented performance improvements that aligned with quality standards, resulting in measurable enhancements in service delivery. My commitment to continuous improvement drives my passion for enhancing operational efficiency in healthcare administration.
Experience
Work history, roles, and key accomplishments
Central Patient Access – Supervisor (Multi-Site)
Baptist Memorial Health Care Corporation
Aug 2024 - Present (10 months)
Supervised insurance authorizations, managed provider orders, and oversaw patient pre-registration for 13 outpatient facilities. Streamlined processes to enhance operational efficiency and collaborated with cross-functional teams to optimize workflow.
Admissions Finance Manager (Multi-Site)
Baptist Memorial Health Care Corporation
Oct 2022 - Aug 2024 (1 year 10 months)
Oversaw admissions, enhancing efficiency and communication across multiple sites. Implemented performance improvements and led educational initiatives, ensuring continuous compliance with care standards.
Emergency Medical Technician
Lifecare
Aug 2018 - Oct 2022 (4 years 2 months)
Coordinated with medical teams to accurately address patient needs using medical codes. Acted as the main contact between emergency services and city departments for seamless operations, delivering critical care in emergencies.
Fireman / Emergency Medical Technician
Memphis Fire Department
Mar 2016 - Aug 2018 (2 years 5 months)
Responded to emergency 911 calls, delivering prompt medical aid with under 4-minute arrival times. Conducted comprehensive fire safety inspections of commercial and residential properties, documenting compliance issues and ensuring resolution of potential hazards.
Area Supervisor
Transfuel
Feb 2014 - Aug 2016 (2 years 6 months)
Set clear goals for team collaboration, boosting efficiency and morale. Restructured team workflows and implemented performance tracking systems, fostering accountability and measurable productivity improvements across multiple locations.
Petroleum Supply Specialist, MOS 92F
United States Army
Jun 2012 - Feb 2014 (1 year 8 months)
Scheduled petroleum transport, ensuring timely and efficient delivery across multiple supply routes. Evaluated tank vehicles and maintained pipelines, optimizing flow and ensuring uninterrupted fuel delivery to critical military operations.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Science, Healthcare Administration
Focused on developing skills in healthcare administration, preparing for leadership roles within the healthcare industry. Gained expertise in managing healthcare operations and improving patient care.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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