Richard Highsmith

Managed enterprise IT infrastructure including Windows Server, Active Directory, Microsoft 365, virtualization, networking, and security systems. Implemented PowerShell automation, optimized telecom costs, and designed a backup ISP/failover solution to minimize downtime.

Managed Windows Server environments and IT infrastructure supporting 2,000+ remote and onsite users. Leveraged PowerShell automation and infrastructure improvements to increase efficiency, security, and reliability.

Administered network servers, virtualization platforms, and core infrastructure systems for business clients. Maintained security through access controls, backups, firewalls, and system monitoring.

Maintained Hyper-V infrastructure, backup systems, and server performance to support 99.9% uptime. Managed network integrity, server deployments, cybersecurity measures, and collaborated with business units on process improvements.

Provided technical support for servers, workstations, handheld devices, printers, and network-connected systems. Supported Microsoft 365, Business Central, and enterprise applications while resolving escalated user issues.

Managed Microsoft Active Directory, Azure Active Directory, Remote Desktop Services, and Citrix environments. Supported Microsoft SQL Server environments and performed system administration across multiple client infrastructures.

Diagnosed and resolved hardware, software, network, and system-related issues across enterprise environments. Maintained computer networks, operating systems, and endpoint configurations, and provided end-user training.

Operated and maintained global satellite telecommunications and information systems infrastructure. Performed preventive maintenance, troubleshooting, and recovery procedures for mission-critical systems.

Bachelor of General Studies in Information Technology, completed in 2023.

Coursework toward an Associate of Science in Computer Information Science.