Richa Jain

Owned the data side of merchant services for Helix Merchant Lifecycle, building roadmaps for transaction history search via API and UI solutions across payments processing domains. Defined epics and stories in an agile environment, prioritized the backlog using KPIs and business cases, and drove end-to-end delivery of data-driven platform capabilities and use-case documentation.

Overseen three connected projects, providing program and project consultative leadership, coaching teams, and ensuring cost-effective, timely delivery of billable implementation services. Managed project lifecycle from kickoff to customer hand-off with large cross-functional stakeholders, and used tools like Salesforce, CPQ tools, Clari, and Tableau to drive reporting, dashboards, and executive co

Owned product vision evolution and roadmap for user-centric incentive compensation interfaces, conducting competitive and market analysis (including Gartner) and building business cases to influence market drivers. Strategically designed incentives and compensation plans, evaluated performance using probabilistic modeling for revenue leakage risk, and ensured compliance readiness for accessibility

Served as a contract product manager for Schneider Electric, ideating requirements for an IAM and collaboration platform and conducting gap, user, vendor, and market analysis. Developed requirements, facilitated agile scrum execution and ceremonies, and supported UAT and conference-room pilots to reach go/no-go decisions.

Managed product changes and execution for AppsOne (A1), an Application Behaviour Learning (ABL) solution for cloud and hybrid IT performance management. Owned MVP creation and product roadmap, defined goals and success metrics, drove product discovery and sprint planning, and iterated offerings using customer feedback and data to support monetization and global integrations.

Led requirement elicitation and enhancement, market and functionality research, and legacy application analysis to drive product backlog creation and prioritization. Performed techno-functional analysis, solution designing and strategy, supported Agile-Scrum planning and estimation, and managed change/maintenance ticket resolution.

Performed lead business analysis and solution design using UML and agile tools, including billing, rating, and mediation product designing and implementation. Bridged client needs with development and testing teams, coordinating offshore/onshore delivery to close enhancements and support global delivery goals.

Supported pre-go-live activities for a system migration and rollout, including data/templates/spools preparation, rollout planning, user training, and post go-live issue resolution. Gathered requirements for CRs, produced BRS/process documentation and solution design, and coordinated HLD, UAT, and integration work across invoicing, stock movement, workflow/integration, and MNP/activation processes

Conducted system review and gap analysis while collaborating with BA/process design, EAI, migration, QA, documentation, and training teams to ensure requirement conformance. Worked across SDLC with functional and system testing, defect detection/analysis, use case modeling, and coordinated escalations for timely resolution of process errors.

Acted as a sole functional resource for client requirement analysis and system requirement development, interacting with stakeholders to clarify functionality and project status. Supported process/campaign work and performed functional/system testing across SDLC with strong defect detection, use case modeling, and escalation handling.

Managed a team of four product owners for a Contract Lifecycle Management (CLM) platform, driving UI/UX transformation and reducing complexity across contract crafting and lifecycle workflows. Led AI/NLP and algorithmic learning features for contract drafting, risk suggestions, clause analysis, approvals automation, roadmap ownership, and data-driven backlog optimization based on VOC.

Led product management for enterprise employee experience virtual assistant offerings, partnering with engineering, architects, design, sales, and customer success to define problems, ideate solutions, and set roadmaps. Owned KPIs, pricing, GTM strategy, user research touchpoints, and release documentation while delivering in agile and nimble product processes.

Led capacity optimization on Microsoft Azure, improving scalability and system efficiency by up to 30%, and developed an AI integration roadmap for Microsoft Copilot that increased user productivity by 25%. Built and deployed Azure Machine Learning and Power BI NLP/ML solutions, reducing manual intervention by 40% and accelerating project delivery by 20% through Agile practices in Azure DevOps.

Managed business and functional requirements lifecycle for legacy products, including elicitation, refinement, traceability, prioritization, approvals, and resolving gaps/conflicts. Applied ML/NLP to document processing and predictive analytics, and supported user acceptance testing through stakeholder workshops and requirement documentation.

Certified Scrum Master® credential held from 2018 to 2025.

Certified Scrum Product Owner® credential held from 2018 to 2025.

Completed an MBA in Finance and Marketing (dual specialization) at LBSIMSR (GGD University) from 2004 to 2006.

Completed a Bachelor of Computer Applications at MCRPV, Bhopal, from 2001 to 2004.

Earned the Certified International Payment Systems Professional (CIPSP™) credential in 2021.