Ricardo Sarcar

I’m an operations, marketing, and customer support professional with over 8 years of hands‑on experience across ecommerce, crypto, ad‑tech, and hospitality. I thrive in remote, async environments and bring a strong analytical, process‑improvement mindset to every role.

What I’ve done:

• Ecommerce & Performance Marketing: Managed Google Shopping, Meta, and TikTok campaigns for an online brand (Decora Art) and my own bakery (Just Baked). Achieved a 74% conversion uplift through feed optimisation, A/B testing, and bid management. Also handled product listings and inventory across Shopify, Amazon, and Walmart.

• Crypto & Trading Operations: Traded crypto and traditional assets for several years, maintaining accuracy in daily P&L reconciliation and risk management. Built automated dashboards and documented SOPs for all workflows.

• Customer Support & Success: Served as the first point of contact for a US‑based ad‑tech platform (HackerNoon) and managed front‑desk operations for 40+ weekly guests at a boutique hostel, resolving complaints in real time and cutting double‑bookings by 75% through better processes.

• AI‑first Workflow: I use LLMs (DeepSeek, Gemini, ChatGPT) daily for research, drafting, translations, and problem‑solving — always pairing AI speed with human judgment.

What I’m looking for:
Remote, full‑time or part‑time roles in marketing operations, performance marketing, customer support, or operations. I’m available across US Eastern (EST) and European (CET) time zones, and I’m ready to start immediately.

Outside work:
I’m passionate about fitness and weight training, which keeps me disciplined and focused. I also enjoy studying languages (Cantonese and Mandarin) — which gives me genuine empathy for anyone learning something new.