Open to opportunities

Harvey Rustman

@harveyrustman

Message

Tech-minded support professional specializing in AV, IT systems, and operations.

United States

Message

What I'm looking for

I seek a hands-on technical role where I can improve operations, standardize SOPs, train teams, and solve real-time AV/IT problems in a collaborative environment.

I am a tech-minded support professional with hands-on experience across AV production, IT systems, and dispatch operations. I streamline workflows, train teams, and troubleshoot under pressure to keep events and operations running smoothly.

At Cornerstone Delivery Service I managed dispatch for 60+ drivers, implemented device management to halve setup time, and documented SOPs that improved response and efficiency. I earned a promotion from Delivery Associate to Dispatcher within seven months due to consistent performance and initiative.

As Technical Director/AV Lead I led a church-wide tech upgrade, deployed VoIP and network infrastructure, and built repeatable SOPs for livestreams and events. I trained staff and volunteers in media software and AV workflows to ensure consistent execution across services and events.

I bring practical, systems-focused problem solving, strong self-learning ability, and a calm performance mindset in high-pressure environments. I seek roles where I can improve operational reliability, standardize processes, and support teams through technology and clear documentation.

Experience

Work history, roles, and key accomplishments

Dispatcher / Technical Systems Lead

Cornerstone Delivery Service

Jul 2023 - Oct 2025 (2 years 3 months)

Managed daily dispatch logistics for 60+ drivers, implemented device management software to reduce setup time by 50%, and authored SOPs that improved team efficiency and response time by 30%.

Dispatch Operations Mobile Device Management Workflow Optimization Team Coordination VoIP Network Administration

Delivery Associate

Cornerstone Delivery Service

Dec 2022 - Jul 2023 (7 months)

Completed high-volume delivery routes with top accuracy and safety, regularly finishing up to 3 hours ahead of schedule and providing backup coverage to rescue incomplete routes.

Time Management Scan Accuracy Customer Service Package handling

Technical Director / AV Lead

Church on The Hill

Feb 2020 - Nov 2022 (2 years 9 months)

Led a church-wide tech upgrade including VoIP and network deployment, built SOPs for livestreams and events, and trained staff and volunteers to ensure consistent hybrid service production.

Live Streaming VoIP Network Infrastructure Staff Training ProPresenter OBS Troubleshooting

AV Technician

Church on The Hill

Sep 2016 - Nov 2022 (6 years 2 months)

Installed and maintained sound, projection, lighting, and video systems for weekly services and events, mixed live audio and operated video switching to preserve production quality.

Live Audio Mixing AV Installation Equipment Maintenance

AV Technician

Thousand Pines Christian Camp

Jul 2022 - Sep 2022 (2 months)

Supported AV for daily chapel services and events across multiple venues, mixed live audio, operated video systems, and programmed lighting scenes to maintain seamless technical delivery.

Outdoor AV Troubleshooting event support Multi Venue Setup Video Operations

Metal Worker

Allied Steel

Aug 2017 - Jan 2018 (5 months)

Interpreted technical drawings to fabricate structural steel components, operated welding and finishing equipment, and performed quality control inspections to meet tolerance specifications.

Metal Fabrication Welding Quality Control Measurement

Sales Associate

America's Security

Mar 2016 - Jul 2017 (1 year 4 months)

Conducted door-to-door consultations to assess residential security needs, recommended ADT solutions, and consistently exceeded personal sales targets through territory outreach.

Field Sales Lead Generation Consultation Territory Management Communication Relationship Building

AV Technician

Fellowship Baptist Church

Jan 2012 - Dec 2015 (3 years 11 months)

Managed AV setup and operation for weekly services and events, trained volunteers, and maintained equipment to ensure reliable production quality.

Equipment Maintenance Event Production Sound Reinforcement Lighting Projection

Shop Clerk

Wallace P. Johnson Plumbing

Jun 2015 - Sep 2015 (3 months)

Maintained organized inventory of plumbing parts and assisted with deliveries and order fulfillment to support field technicians and streamline shop operations.

Inventory Management order fulfillment Stocking Logistics Support Shop Organization