Riaz Shaikh

Resolve backend and customer-related support queries across 20+ Salesforce queues, handling supply-chain, BER, payouts, replacements, rapid exchanges, and CP-generation workflows for major retail partners. Coordinate with local management, US supply-chain stakeholders, and local operations teams to drive timely, accurate case resolution.

Led a 28-member production team, coordinating workstreams, timelines, task delegation, and delivery against department goals. Prepared team performance and deadline reports and facilitated meetings on standards, expectations, and best practices.

Managed client relationships, business development, brand management, advertising, and event delivery. Achieved 110% of sales target in 2014 (AED 1.3M) and 91% in 2015 (AED 1.15M); received the 'Master Planner' achievement award.

Managed client servicing, advertising, business development, and brand campaigns for EFU Life, Unique Motorcycle, Lakson Tobacco, and Students' Inn.

Managed territory sales and marketing across Hyderabad, Mirpurkhas, and Tando Adam.

Supported business development, sales execution, and customer/market engagement.

Managed corporate sales, business development, and client servicing within an advertising agency environment.

Coordinated client services and project execution for an interior design business.

Supervised sales activities and customer-facing operations.

Certified Associate in SQL/PLSQL 9i, demonstrating proficiency in Oracle database query and programming.