Rhodoel Yamog

I’m a technical support and client services professional with 8+ years of experience across email management, client retention, and software troubleshooting in real estate, fitness, and telecommunications.

In my current role, I resolve client inquiries on tax depreciation schedules and property valuations, and I streamline email and ticket workflows with Australian onshore partners—helping strengthen operations and grow revenue.

Previously, as a Studio Support Representative for the Orangetheory Fitness account, I managed high-volume memberships and payments while using Zendesk and Mindbody Online to deliver targeted, time-sensitive communications. I resolved account and technical issues to improve satisfaction scores and supported studio manager partnerships through referral programs.

Earlier, I worked as a Technical Support Representative for the AT&T / Telstra account, guiding customers through advanced troubleshooting, diagnosing complex network issues via remote tools, and coordinating technician dispatches while maintaining strict service standards as a top-performing Tier-1 support agent.