I've spent 13+ years across Capita and Concentrix building business intelligence, insight and continuous-improvement capabilities for complex BPO environments. I turn operational trends into actions that improve efficiency, service outcomes and margin protection.
At Concentrix South Africa, I lead multi-client, multi-region intelligence workstreams spanning reporting, analytics, automation and transformation. I govern measurement standards, build BI operating models, and connect dashboards and insight narratives to SLA, commercial and transformation priorities.
