MZMandilakhe Zazela
@mandilakhezazela
Results-driven Business Intelligence Specialist with a passion for client success.
South AfricaWhat I'm looking for
I am a results-driven professional with a robust background in account management, client success, and digital marketing. My expertise lies in managing client relationships, optimizing campaign performance, and delivering actionable data insights. I excel in roles that require strategic thinking and collaboration, and I am passionate about fostering long-term partnerships. My approach combines empathy with effective problem-solving to ensure customer satisfaction and retention.
Currently, as a Business Intelligence Specialist at Invisible Technologies, I build and maintain strong relationships with stakeholders, analyze complex data to provide actionable insights, and deliver high-quality presentations that translate data into strategic recommendations. Previously, I managed over 40 client accounts at Ogilvy South Africa, where I collaborated with cross-functional teams to resolve client issues and enhance campaign performance. My experience as a Senior Business Analyst at the South African Reserve Bank further honed my ability to drive strategic initiatives through detailed financial analysis and reporting.
Experience
Work history, roles, and key accomplishments
Business Intelligence Specialist
Invisible Technologies
Dec 2023 - Present (1 year 9 months)
As a Business Intelligence Specialist, I built and maintained strong relationships with stakeholders, analyzed complex data for actionable insights, and collaborated with cross-functional teams to improve project delivery and operational goals.
Client Solutions Manager
Ogilvy South Africa
Aug 2020 - Jul 2023 (2 years 11 months)
Managed a portfolio of over 40 client accounts, ensuring successful campaign execution and optimization. Collaborated with teams to resolve client issues and provided actionable data insights to enhance campaign performance.
Senior Business Analyst
South African Reserve Bank
Feb 2015 - Jan 2019 (3 years 11 months)
Directed financial analysis and reporting to support executive decision-making. Spearheaded deployment of business-critical systems and fostered communication between leadership and teams to drive strategic initiatives.
Junior Business Operations Manager
South African Reserve Bank
Apr 2013 - Mar 2015 (1 year 11 months)
Managed operational processes to enhance efficiency and compliance. Supported strategic planning and execution across functions, ensuring governance standards were met.
Education
Degrees, certifications, and relevant coursework
MMManagement College of South Africa - Mancosa
Higher Certificate, Information Technology
2016 -
Completed a Higher Certificate in IT, focusing on the principles of information technology and management practices.
Cisco Networking Academy - College of Cape Town
CISCO IT Certification, Networking
2012 -
Achieved CISCO IT Certification, gaining skills in networking and IT infrastructure management.
Butterworth High School
Senior Certificate, General Education
2011 -
Completed Senior Certificate, providing foundational education and skills for further studies.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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