Open to opportunities

Molly Serame

@mollyserame

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Insight & Data Analyst driving actionable insights through analytics, visualization, and process improvement.

South Africa

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What I'm looking for

I seek a data-driven role where I can build dashboards, apply predictive analytics, automate reporting, and lead process improvements in a collaborative environment.

I am an insight and data analyst with over five years of experience turning raw data into actionable business insights to drive strategic decisions and improve performance.

I build and maintain dynamic dashboards and reports using Power BI and Excel, and I routinely use SQL for data manipulation and predictive modeling to forecast trends and inform planning.

Previously I led continuous improvement initiatives using Lean, Six Sigma and DMAIC, identifying inefficiencies and automating reporting to reduce manual effort and boost operational performance.

I combine strong analytical capabilities with clear stakeholder reporting, collaboration across teams, and a track record of improving visibility and compliance through data-driven recommendations.

Experience

Work history, roles, and key accomplishments

Current

Insight & Data Analyst

Current

Concentrix

Oct 2022 - Present (3 years 1 month)

Conduct in-depth data analysis and develop Power BI dashboards using SQL to improve stakeholder visibility and drive business decisions; performed predictive modeling and automated reporting to reduce manual effort.

Power BI SQL Data Visualization Dashboarding Data Automation Reporting

Continuous Improvement Analyst

Merchants SA

May 2019 - Sep 2022 (3 years 4 months)

Identified and analyzed process inefficiencies using Lean/Six Sigma and DMAIC, delivered operational improvements and prepared QBR/MBR/WBR reports to track initiative effectiveness.

Lean Six Sigma Process Improvement Data Analysis

Quality Analyst

Merchants SA

Mar 2013 - Apr 2019 (6 years 1 month)

Evaluated and monitored quality trends for campaigns (Standard Bank Business Banking & Vodacom), conducted root-cause analyses, compiled monthly site reports, and drove compliance to quality standards.

Quality Assurance Root Cause Analysis Reporting Compliance Performance Monitoring