Open to opportunities

Angelica Lopez

@angelicalopez1

Message

Marketing Manager who turns customer feedback, social media presence, and sales insights into measurable growth.

Philippines

Message

What I'm looking for

I’m looking for a role where I can grow campaigns and client relationships using social media management, customer feedback insights, and performance reporting—backed by strong teamwork and clear goals.

I’m a Marketing Manager with hands-on customer service and client support experience, where I learned to solve problems fast, troubleshoot technical issues, and collect and analyze customer feedback to improve results. I’ve handled inquiries through call, chat, and email, and supported customers with product and service questions, orders, and transaction processing.

Alongside customer-facing roles, I built and maintained a strong online presence as a Virtual Assistant—managing your Social Media Presence, posting and designing listings, and conducting property research while verifying and setting appointments. As a Sales Manager, I hired, trained, and developed teams, set weekly/monthly/quarterly goals, generated performance reports, and delivered client demos through calls, chat, and emails.

Experience

Work history, roles, and key accomplishments

Sales Manager

Legal Soft Solution

Jan 2020 - Jan 2022 (2 years)

Hired and trained sales teams, setting weekly, monthly, and quarterly goals based on performance. Tracked individual achievements with reports and supported clients through calls, chat, email, and product demos.

Sales Management Hiring Sales Reporting Client Communication Product Demos

Virtual Assistant

Royal VA

Jan 2019 - Jan 2020 (1 year)

Managed social media presence by posting, designing content, and maintaining listings. Handled appointment verification and setup, completed property research, and responded to email and live chat inquiries while managing budget and receivables.

Social Media Management listing management Content & Design Appointment Scheduling Buyer Seller Verification Property Research Email Support Live Chat Support Budgeting Accounts Receivable

Airline Representative

Teleperformance

Jan 2017 - Jan 2019 (2 years)

Assisted passengers with self-serve and assisted check-in procedures and addressed flight-related queries. Verified travel documents, issued boarding passes, advised luggage restrictions, and handled excess baggage charges via calls, chat, and email.

Passenger Check In Support Flight Query Handling Boarding Pass Issuance Baggage Compliance Troubleshooting

Customer Service Rep

Sykes Asia Incorporation

Jan 2015 - Jan 2017 (2 years)

Answered questions about company products and services while processing orders and transactions. Resolved customer issues by troubleshooting problems, handling complaints, and collecting customer feedback.

Customer Service Order Processing Technical Troubleshooting Complaint Resolution Customer Outreach Customer Feedback Analysis