Open to opportunities

Reynaldo Solórzano

@reynaldosolrzano

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Industrial Engineer specializing in operational efficiency and customer service.

Spain

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What I'm looking for

I am seeking a role that fosters growth and values data-driven decision-making.

I am an Industrial Engineer with over 2 years of experience in high-volume call center operations, where I have honed my skills in delivering exceptional customer service while driving operational efficiency through data-driven strategies. My strong background in Workforce Management, including real-time adherence, scheduling, and performance reporting, has equipped me to excel in fast-paced environments.

Throughout my career, I have successfully supervised daily operations as a Distribution Center Supervisor, ensuring compliance with safety and operational standards while implementing change initiatives. My experience as a Workforce Analyst allowed me to increase productivity significantly and optimize processes, resulting in substantial cost savings. I am Lean Six Sigma Green Belt certified, with a focus on continuous improvement and process optimization.

Experience

Work history, roles, and key accomplishments

Distribution Center Supervisor/Manager

Variety Wholesalers

Dec 2024 - Apr 2025 (4 months)

Supervised daily operations in the Cross-dock Area to ensure efficient and accurate product flow for Big Lots and Roses stores. Ensured compliance with safety and operational standards while implementing change initiatives in a high-volume distribution center.

Operations Management Safety Standards Implementation Training And Development

Workforce Analyst

Foundever

Apr 2021 - Apr 2024 (3 years)

Assisted in implementing a new system for 2 lines of business, increasing productivity from 70% to a goal of 94%. Identified and addressed volume, staffing, and systematic issues, guiding the operations team's decision to reduce headcount by 30%.

Workforce Management Data Analysis Excel Genesys Process Improvement Staffing Forecasting performance reporting

Customer Service Specialist

Foundever

May 2020 - Apr 2021 (11 months)

Handled a high volume of inbound and outbound calls, providing timely and effective support to customers in both English and Spanish. Utilized platforms such as Salesforce and Genesys to manage tickets, document interactions, and escalate complex issues.

Customer Service Outbound Calling Salesforce Genesys Multitasking Customer Support