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Resmin Fathima

@resminfathima

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Customer care and telecalling professional who tracked customer complaints through resolution at FarmerzFZ Pvt. Ltd.

India

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What I'm looking for

I'm seeking a customer care, telecalling, or business development role where dependable communication and issue-resolution skills add value.

At FarmerzFZ Pvt. Ltd., I handled inbound and outbound customer calls, addressed enquiries and concerns, and tracked complaints through to closure. I also followed up on pending issues and prepared daily status reports for management.

At GateWay Institute & Recruitment Services Pvt. Ltd., I supported business development through client outreach and lead follow-up. I handled customer enquiries, coordinated timely responses, and prepared lead status updates for management.

Experience

Work history, roles, and key accomplishments

Business Development Executive

GateWay Institute & Recruitment Services Pvt. Ltd.

Mar 2019 - Aug 2019 (5 months)

Supported business development activities, including client outreach and lead follow-up. Handled customer enquiries and coordinated timely responses, and assisted in tracking leads and preparing status updates for management.

Business Development Client Outreach Lead Follow Up Customer enquiries handling Management Reporting

Telecaller

FarmerzFZ Pvt. Ltd.

Oct 2018 - Feb 2019 (4 months)

Handled inbound and outbound customer calls, addressing enquiries and concerns. Tracked customer complaints end-to-end, ensured timely closure, and prepared daily status reports for management.

Telecalling Customer enquiries handling Complaint Tracking Follow up Management Reporting