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Reshu SharmaRS
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Reshu Sharma

@reshusharma

CRM specialist at Trehan IRIS who managed instalment collections, post-sales queries, documentation, and client onboarding.

India
Message

At Trehan IRIS Group, I managed instalment collections and worked toward collection targets. I also addressed post-sales customer queries and handled documentation.

I coordinated with banks and internal teams to support smooth client onboarding.

At Sunrise Estate Management Services, I handled existing client accounts and resolved queries. I managed documentation and outstanding reports, initiated interest recovery, and coordinated with backend and finance teams on payment updates.

At Gaursons Promoters (Pvt.) Ltd., I maintained client documentation and payment records, followed up on overdue payments, and created MIS reports. I also worked on email marketing campaigns, lead generation, client databases, post-sales communication, and reporting sales revenue from marketing efforts.

Experience

Work history, roles, and key accomplishments

Trehan IRIS logoTI

Assistant Manager

Mar 2025 - Aug 2025 (5 months)

Worked as Assistant Manager at Trehan IRIS.

Trehan IRIS Group logoTG

Customer Relationship Management Manager

Mar 2025 - Aug 2025 (5 months)

Managed collection of instalments and achieved targets. Addressed customer queries post-sales and handled documentation. Coordinated with banks and internal teams for smooth client onboarding.

Sunrise Estate Management Services logoSS

Customer Relationship Management Executive

Apr 2023 - Mar 2025 (1 year 11 months)

Handled existing client accounts and resolved queries. Managed documentation, outstanding reports, and initiated interest recovery. Coordinated with backend and finance teams for payment updating.

Gaursons Promoters (Pvt.) Ltd logoGL

Collections Executive

Jan 2021 - Nov 2022 (1 year 10 months)

Maintained client documentation and payment records. Followed up with defaulters and ensured timely interest recovery. Created MIS reports and coordinated with bankers for loan disbursements.

Gaursons India Limited logoGL

Customer Relations Manager

Aug 2018 - Jan 2021 (2 years 5 months)

Worked as Customer Relations Manager at Gaursons India Limited.

Gaursons Promoters (Pvt.) Ltd logoGL

Customer Relationship Management Executive

Jul 2018 - Jan 2021 (2 years 6 months)

Executed email marketing campaigns and lead generation. Created client databases and managed post-sales communication. Reported on sales revenue from marketing efforts.

Education

Degrees, certifications, and relevant coursework

VU

VINOBA BHAVE UNIVERSITY

Bachelor of Science

VU

VINOBA BHAVE UNIVERSITY

Master of Business Administration, Human Resources Management/Personnel Administration, General

2014 - 2016

CE

Central Board of Secondary Education

Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

2014 - 2016

VU

Vinoba Bhave University

Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

2014 - 2016

Tech stack

Software and tools used professionally

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