Reshma Ganesh

Spearheaded end-to-end business analysis for BEPS Pillar Two tax implementation across UAE and Qatar portals, impacting tax compliance for 1,000+ multinational entities. Authored BRDs/FSDs, converted tax regulations into user stories with acceptance criteria, and led UAT across functional and negative scenarios to business sign-off.

Conducted AS-IS analysis of legacy ERP/CRM/portal systems in insurance operations, identifying critical inefficiencies in a PHP-based ERP platform. Delivered BRDs and AS-IS/TO-BE process documentation for a unified ERP replacement, consolidating requirements across multiple business functions.

Analyzed UNHCR’s CIMT application to identify functional gaps and performance bottlenecks affecting field operations. Produced AS-IS/TO-BE documentation and evaluated Scriptcase replacement options to support recommendations for improved security, efficiency, and scalability.

Led requirements gathering for an enterprise SharePoint intranet redesign by facilitating stakeholder workshops and defining department-specific sub-site architecture. Produced BRDs and user stories, incorporating iterative prototype reviews to ensure user-centric delivery.

Led a team of 8 for utilization tracking, performance analytics, and delivery reporting using Power BI, Python, and Alteryx, reducing manual reporting effort by ~40%. Built Power BI dashboards for budgeting, billing, and monitoring, and automated reporting by consolidating Excel sources into Alteryx workflows to cut preparation time by 60%.

Translated stakeholder reporting requirements into functional specifications and user stories on a ServiceNow Kanban board. Used SAS FM to build predictive forecasting models and automated data reconciliation across SAP BW, ECCS, and SAS FM, eliminating manual cross-system validation for budget planning cycles.

Served as BA and Scrum Master for a government sector project, conducting interviews, workshops, and workflow analysis. Planned and facilitated Agile sprints via GitLab, assigning tasks and ensuring on-time sprint commitments.

Gathered reporting requirements and developed SAP BusinessObjects & Spotfire dashboards for upstream oil and gas operations, improving analyst efficiency. Replicated and enhanced legacy BusinessObjects reports into upgraded analytics dashboards and supported testing/defect logging during SAP BO 4.1 to 4.2 upgrades.

Gathered and documented requirements for a healthcare platform, preparing SRS/FRD and wireframes in Balsamiq. Authored test cases and supported UAT execution to validate platform functionality with end users.

Completed an MBA in HR & Operations Management at Karunya University.

Completed a B.E. in Computer Science Engineering at Annamalai University.