Renz Anthony Tumang
@renztumang
4 years in CX, tech support, and ops. I fix problems before they become yours.
PhilippinesWhat I'm looking for
I started in frontline support and worked my way up to managing a team, running QA audits, and overseeing product documentation for an Australian tech company. All remotely, all in 4 years.
I'm the kind of person who doesn't just solve the problem in front of them but looks for the gap behind it. Detail-oriented, proactive, and genuinely passionate about making both customers and processes better.
Looking for my next challenge in customer support, operations, or anywhere strong communication and sharp attention to detail make an impact.
Experience
Work history, roles, and key accomplishments
Product Documentation Manager
Australian Car Accessories
Jan 2025 - Present (1 year 5 months)
Led and managed the customer support team to ensure KPI adherence and high service quality. Managed product documentation for launches and updates, conducted QA audits, and handled complex escalations with high-level technical support for customers and B2B partners.
Technical & Customer Support Rep
Australian Car Accessories
Nov 2022 - Dec 2024 (2 years 1 month)
Provided customer support via email and live chat while managing order processing and admin tasks. Supported inquiries across Meta and YouTube and created knowledge base articles and technical documentation including wiring diagrams, installation guides, and product manuals.
Technical Support Representative
Harte Hanks
Aug 2022 - Oct 2022 (2 months)
Provided front-line technical support for streaming, account, and billing issues and managed escalations to support timely resolution.
Supported customers for a telecommunications provider by resolving service and billing concerns efficiently.
Education
Degrees, certifications, and relevant coursework
Asia College of Aeronautics
Associate Degree, Aircraft Maintenance and Technology
2019 - 2021
Completed an Associate Degree in Aircraft Maintenance and Technology at Asia College of Aeronautics.
Holy Angel University
Bachelor of Science, Aeronautical Engineering
2012 - 2017
Studied Aeronautical Engineering as an undergraduate in the Bachelor of Science program at Holy Angel University.
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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