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Ren River Smith

@rensmith

Training, onboarding and operations professional | Clear SOPs, confident learners, organised workflows and responsive client support.

South Africa

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What I'm looking for

I’m open to fully remote full-time, part-time or contract opportunities in training, onboarding, knowledge operations and administration.

I help people get comfortable with new systems and keep the work behind them organised. My background combines remote training, onboarding, recruitment coordination, SOP development, administration and client support.

At PuXin / Superkids, I supported remote candidate screening, interviews and onboarding, delivered live platform training and coaching, and assessed readiness and performance. I authored and co-developed SOPs and training guides, maintained progress records, and worked with management and fellow trainers to improve materials after live use.

Earlier roles in NGO administration, office management, sales and legal administration built my experience in client communication, records, logistics and financial administration. My earlier bookkeeping software experience includes QuickBooks and Sage One through my roles at Nanotek and Elephants Alive.

I enjoy turning complex problems into clear, practical processes. With Excel and Google Sheets, I build spreadsheet solutions using advanced formulas, PivotTables, data validation and automation. My tools also include Microsoft 365, Google Workspace, Notion and Asana, with additional experience in HubSpot, Mailchimp and Dropbox.

During my career break, I have continued professional development and independent digital projects. I have basic experience in Python, JavaScript, HTML, CSS and SQL, and have used Git, C++ and Qt to build a small desktop game. I use AI tools to support research, drafting and problem-solving, and enjoy learning new systems.

Based in Cape Town, South Africa, I’m seeking fully remote full-time, part-time or contract work in training, onboarding, operations, administration or client support. I bring clear communication, resourcefulness and a warm, practical approach.

Experience

Work history, roles, and key accomplishments

Current

Career Break & Professional Development

Current

Independent learning and digital projects

May 2021 - Present (5 years 5 months)

Career break with continued independent learning and digital projects, rather than paid employment. Completed C++ and Git courses and the Asana Workflow Specialist credential (expired March 2026). Built a small C++/Qt desktop game; developed workflow, spreadsheet and documentation skills, using AI tools for research, drafting and technical problem-solving.

Online Teacher & Trainer

PuXin / Superkids

Jul 2017 - Apr 2021 (3 years 9 months)

Supported remote candidate screening, interviews, and training for new teachers. Delivered live platform training, coaching, and performance assessments, and authored SOPs and training guides.

Training Onboarding Recruitment coordination SOP Development Quality Assurance Coaching ClassIn LMS

In-Class English Teacher

Fun Language International

Jan 2018 - May 2018 (4 months)

Delivered lessons for learners aged 3-16 and adapted materials and activities to different learning needs.

Teaching Lesson Planning Adaptability

Online English Tutor

iTutorGroup (TutorABC)

Jul 2016 - Aug 2017 (1 year 1 month)

Facilitated one-to-one and group virtual lessons for children and adults across different proficiency levels and cultural backgrounds.

Online Teaching Communication Skills Cultural Awareness

Personal Assistant & NGO Administrator

Elephants Alive

Jul 2014 - Feb 2017 (2 years 7 months)

Supported the Head Researcher with office administration, financial records, logistics, and fieldwork coordination. Assisted with environmental education activities and events.

Administration Financial Records Logistics Event Coordination

Sales Representative

Trailer Hub / TrailQuip

Sep 2013 - Jun 2014 (9 months)

Handled client enquiries, account applications, consultative sales, customer support, and business records.

Sales Customer Support Account Management

Admin & Sales Consultant

Henred Fruehauf Trailer Parts

Mar 2012 - Aug 2013 (1 year 5 months)

Handled invoices, customer records, stock and sales administration, account applications, petty cash, and basic financial reconciliation. Maintained procedures for accurate recording of operational and customer information.

Invoicing Financial administration Sales Administration Record keeping

Office Manager & Sales Consultant

Nanotek Environmental Solutions

Sep 2009 - Jan 2012 (2 years 4 months)

Managed office administration, quotes, invoices, payments, customer liaison, and sales support.

Office Management Sales Support Customer Liaison Invoicing

Receptionist & Sequestration Administrator

Anton Smith Attorneys

Apr 2008 - Aug 2009 (1 year 4 months)

Prepared legal and case documents, managed appointments and records, supported client correspondence, and handled petty cash.

Legal Document Preparation Records Management Client Correspondence Petty Cash

Education

Degrees, certifications, and relevant coursework

Asana

Asana Workflow Specialist certificate, Workflow Management

Earned the Asana Workflow Specialist certificate in 2025, which expired in March 2026.

Udemy

Beginning C++ Programming – From Beginner to Beyond, C++ Programming

Completed a 46-hour C++ programming course in April 2023. Applied learning in independent projects using C++ and Qt, including a small Snake-style desktop game.

Udemy

The Ultimate Git Course – with Applications in Unreal Engine, Git and Version Control

Completed a 6.5-hour Git course in December 2022, covering version control with applications in Unreal Engine. Used Git for self-directed technical projects.