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@renaeadams
Customer-focused banking and retail operations leader with strong service and collections skills.
I am a customer-focused operations professional with extensive experience in banking, retail, and small-business management. I have managed cash handling, loan processing, collections, scheduling, and multi-line customer service across financial and retail environments.
In my recent role as Senior Assistant Manager, Security Finance, I prepared and processed loans, managed cash disbursements, marketed to loan customers, and led collections efforts. Previously I supported client services and branch operations at Edward Jones and managed day-to-day store operations, payroll, inventory, and a small team at Cartridge World.
I bring strong attention to detail, critical thinking, effective written and verbal communication, and a willingness to learn industry processes. I am committed to reliable customer service, operational accuracy, and supporting teams to meet business and client needs.
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Work history, roles, and key accomplishments
Security Finance
Apr 2024 - Present (1 year 7 months)
Manage customer service and loan processing operations including cash handling, disbursements, deposits, and marketing to new and existing loan customers; support collections and account recovery.
Atlanta Cutlery
Mar 2022 - Mar 2024 (2 years)
Handled multi-line customer support, managed Shopify order routing and exception resolution, reconciled declined payments and past-due accounts, and maintained order/inventory spreadsheets to support wholesale and retail operations.
Managed client records, appointments, deposits and transactions while providing administrative support to advisors, improving schedule coordination and client service accuracy across the branch.
Provided substitute BOA coverage across multiple offices performing full administrative duties including client service, transaction processing, and office support as needed.
Cartridge World of Conyers
Jan 2007 - Jun 2017 (10 years 5 months)
Led store operations and a team of 4+ employees, managed inventory, payroll, ordering, billing/collections, and customer conflict resolution to drive sales and operational efficiency.
Degrees, certifications, and relevant coursework
High School Diploma, General Education / Vocational
Completed high school education with a vocational seal at Heritage High School in Conyers, GA.
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