Open to opportunities

Renae Adams

@renaeadams

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Customer-focused banking and retail operations leader with strong service and collections skills.

United States

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What I'm looking for

I seek a customer-focused operations role where I can handle loan processing, cash management, collections, and team support in a collaborative environment that values accuracy and growth.

I am a customer-focused operations professional with extensive experience in banking, retail, and small-business management. I have managed cash handling, loan processing, collections, scheduling, and multi-line customer service across financial and retail environments.

In my recent role as Senior Assistant Manager, Security Finance, I prepared and processed loans, managed cash disbursements, marketed to loan customers, and led collections efforts. Previously I supported client services and branch operations at Edward Jones and managed day-to-day store operations, payroll, inventory, and a small team at Cartridge World.

I bring strong attention to detail, critical thinking, effective written and verbal communication, and a willingness to learn industry processes. I am committed to reliable customer service, operational accuracy, and supporting teams to meet business and client needs.

Experience

Work history, roles, and key accomplishments

Current

Senior Assistant Manager

Current

Security Finance

Apr 2024 - Present (1 year 6 months)

Manage customer service and loan processing operations including cash handling, disbursements, deposits, and marketing to new and existing loan customers; support collections and account recovery.

Customer Service Loan Processing Cash Handling Collections Deposits Marketing & Compliance

Customer Service Representative

Atlanta Cutlery

Mar 2022 - Mar 2024 (2 years)

Handled multi-line customer support, managed Shopify order routing and exception resolution, reconciled declined payments and past-due accounts, and maintained order/inventory spreadsheets to support wholesale and retail operations.

Customer Service Shopify Order Management Multi Line Phone Systems Payments Spreadsheets Email Support

Branch Office Administrator

Edward Jones

Dec 2017 - Feb 2022 (4 years 2 months)

Managed client records, appointments, deposits and transactions while providing administrative support to advisors, improving schedule coordination and client service accuracy across the branch.

Client Services Scheduling Deposits Multi Line Phone Systems Scanning Administrative Support Attention To Detail

On-Call Branch Office Administrator

Edward Jones

Feb 2017 - Dec 2017 (10 months)

Provided substitute BOA coverage across multiple offices performing full administrative duties including client service, transaction processing, and office support as needed.

Temporary Support Client Services Office Administration Scheduling Flexibility Attention To Detail

Store Manager

Cartridge World of Conyers

Jan 2007 - Jun 2017 (10 years 5 months)

Led store operations and a team of 4+ employees, managed inventory, payroll, ordering, billing/collections, and customer conflict resolution to drive sales and operational efficiency.