Sabrina Silva
@sabrinasilva
I support federal IT operations and train teams in ServiceNow workflows.
United StatesWhat I'm looking for
I've supported mission-critical federal programs through GDIT, including the Department of Energy, Department of Education, and FEMA COVID relief operations. I provide frontline technical support in structured, SLA-driven environments while maintaining federal compliance and audit readiness.
I lead peer training and new-hire onboarding across ServiceNow and Active Directory workflows, using ticket shadowing, coaching, SOPs, and knowledge articles to reinforce documentation accuracy and security procedures.
I'm ITIL Foundation certified, hold an active Public Trust clearance, and am eligible for Secret clearance. I enjoy connecting operational stakeholders and technical teams to keep knowledge transfer and service delivery moving smoothly.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Apr 2021 - Present (5 years 4 months)
Provide frontline technical support for federal agencies within structured, SLA-driven environments. Lead peer training initiatives and support onboarding of new employees within ServiceNow and Active Directory workflows.
Education
Degrees, certifications, and relevant coursework
Lindenhurst Senior High School
High School Diploma, General Studies
Earned an Advanced Regents Diploma from Lindenhurst Senior High School in 2010.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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