At CMACGM - Global Business Service India, I manage productivity reporting and performance dashboards to monitor team efficiency, SLA/TAT compliance, and operational KPIs. I also analyze audit reports to identify quality gaps and improve process accuracy.
In my current Senior Officer role, I manage Premium and LTA customer queues and monitor individual performance against turnaround targets. I maintain and analyze ProHance data and prepare management reports to support operational planning.
Previously, as an Officer at CMACGM - Global Business Service India, I handled booking confirmations, amendments, and delayed-shipment queries. I manifested bookings within the two-hour SLA and acted as a link between Sales and customers.
I also supported the Business Contingency Plan, trained new joiners and other clusters, and cross-trained in Sri Lanka Export documentation and invoicing. I received the 2023 GEM AWARDS for maintaining 100% accuracy and productivity, and the 2025 BCMS AWARDS for team coordination between Mumbai-Chennai as a Split delivery cluster.
