REEHA NOORIAN
@reehanoorian
Technical Support Engineer at Accenture who supported a production platform serving 13,000+ U.S. retail locations.
IndiaWhat I'm looking for
At Accenture, I provided Level 2 support for a mission-critical production platform serving 13,000+ U.S. retail locations. I investigated incidents, analyzed logs and alerts, and resolved or escalated issues while maintaining SLA requirements.
I used Comodo and Itarian for remote troubleshooting and Salesforce Lightning to manage incident lifecycles, service requests, and case documentation. I’m building my networking foundations through CCNA study, including TCP/IP, subnetting, routing, and switching.
Experience
Work history, roles, and key accomplishments
Provided L2 support for a mission-critical production platform serving 13,000+ U.S. retail locations, resolving incidents to maintain business continuity. Performed technical triage, incident investigation, and root cause analysis while managing incident lifecycles in Salesforce Lightning.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
CCNA, Networking
Currently pursuing CCNA certification, building foundations in networking, TCP/IP, subnetting, routing, switching, and network troubleshooting.
Dayananda Sagar University
Bachelor of Technology, Electronics & Communication Engineering
Bachelor of Technology in Electronics & Communication Engineering from Dayananda Sagar University, Bangalore, India.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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