Reby Garpillo
@rebygarpillo
IT Support Specialist at Virtual Services, supporting a 100+ member workforce and improving efficiency and cost savings by approximately 15%.
PhilippinesWhat I'm looking for
At Virtual Services, I provide remote IT support for a 100+ member workforce, resolving issues with accounts, applications, access, connectivity, and devices. I manage service requests in ConnectWise Manage and administer Google Workspace and business-critical applications.
I also support EHR systems while maintaining HIPAA and data privacy requirements. I create SOPs, training manuals, and video tutorials, and recommend hardware and software improvements that contributed to approximately 15% improvement in efficiency and cost savings.
Previously, at Quanta Services Inc., I delivered Tier 1–2 support to 500+ employees, and at Atos Information Technology Inc. I supported Siemens employees worldwide in a high-volume service desk environment. My target positions include MSP Service Desk Technician, IT Support Specialist, Tier 2 Help Desk Technician, Technical Support Specialist, Service Desk Analyst, and IT Support Engineer.
Experience
Work history, roles, and key accomplishments
Technical Support Virtual Assistant
Virtual Services
Nov 2024 - Present (1 year 11 months)
Provide end-to-end remote IT support for a 100+ member workforce, resolving technical issues involving user accounts, applications, access, connectivity, hardware, software, and collaboration tools. Manage IT service requests through ConnectWise Manage, including ticket intake, categorization, prioritization, troubleshooting, documentation, resolution, and follow-up.
SEO Backlink Builder & Article Writer
LT SEO & Virtual Services
May 2018 - Aug 2024 (6 years 3 months)
Remote client-services role focused primarily on SEO and content operations. Managed multiple concurrent remote client projects, priorities, deadlines, and deliverables.
Delivered Tier 1–2 IT support to 500+ employees across multiple locations. Administered Active Directory user accounts, permissions, and application access, and supported employee onboarding.
Service Desk Representative – Level II
May 2012 - Nov 2016 (4 years 6 months)
Provided Tier 1–2 remote IT support to Siemens employees worldwide in a high-volume enterprise service desk environment. Resolved 40+ IT tickets per day, handling incidents and service requests across multiple technical categories.
Customer Service Representative
Alta Resources
Jun 2011 - May 2012 (11 months)
Provided customer support for healthcare insurance products, eligibility, enrollment, and account-related concerns. Explained complex information clearly while maintaining accuracy, professionalism, and customer satisfaction.
CSR & Helpdesk Support
Orchid Cybertech Services Inc.
Jun 2009 - Mar 2011 (1 year 9 months)
Provided technical and account support to internet customers through phone and email. Troubleshot connectivity, account, and service-related issues and guided customers through resolution procedures.
Education
Degrees, certifications, and relevant coursework
Systems Technology Institute
Diploma, Information Technology
2002 - 2004
Diploma in Information Technology from Systems Technology Institute, completed in 2004.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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