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Rebecca Oladele

@rebeccaoladele

Customer Experience Executive at Routely Systems Limited, resolving international shipping issues and guiding customers through bookings and delivery updates.

Nigeria

Message

At Routely Systems Limited, I support customers with local and international shipping requests, including bookings, tracking, pricing, and delivery updates. I resolve complaints about delays, lost packages, customs issues, and delivery discrepancies, and record customer interactions in Zoho Desk.

At Afriglobal Medicare, I supported more than 150 clients daily and achieved a 95% satisfaction rating in client feedback surveys. I also introduced complaint-resolution strategies that reduced repeat complaints by 30% within one year, and built client databases to support organizational research and business decisions.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Executive

Current

Routely Systems Limited

Jan 2026 - Present (9 months)

Managed end-to-end customer support for local and international shipping requests, resolving inquiries via email, chat, and phone. Assisted with shipment booking, tracking, pricing, and delivery updates, and resolved complaints regarding delays, lost packages, and customs issues.

Customer Relationship Management Zoho Desk Multichannel Communication Complaint Handling Problem Solving Documentation Logistics Coordination

Guest Relations/Customer Service Officer

Afriglobal Medicare

Nov 2021 - Dec 2025 (4 years 1 month)

Delivered frontline customer service to 150+ clients daily, achieving a 95% satisfaction rating. Implemented complaint resolution strategies that reduced repeat complaints by 30% within one year, and trained new team members.

Customer Relationship Management Multichannel Communication Complaint Handling Client Database Management Training feedback reporting Follow Up Systems

Laboratory Scientist

Pacific Energy Company

Dec 2020 - Nov 2021 (11 months)

Supported laboratory operations by conducting chemical tests and ensuring compliance with safety standards. Gained experience in structured data reporting and teamwork in a technical environment.

Chemical Testing Safety Compliance Data Reporting Teamwork

Assistant Creative Director

TeeSurprise Hub

Jan 2021 - Jan 2021 (0 months)

Coordinated events by organizing décor, logistics, catering, and customer-focused arrangements. Worked closely with clients to meet needs and improve satisfaction.

Event Coordination Logistics Customer Service Client Relations