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Rebecca Gisvold

@rebeccagisvold

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Program Assistant with expertise in case management and patient transitions.

United States

Message

What I'm looking for

I seek a role that fosters collaboration and enhances patient care outcomes.

As a dedicated Program Assistant with extensive experience in case management, I excel in coordinating home health services and enhancing patient transitions. My role at Valley Health has allowed me to develop exceptional skills in communicating clinical and financial data, fostering effective collaboration among healthcare teams. I am passionate about implementing innovative solutions that improve patient satisfaction and ensure seamless interdisciplinary communication.

Throughout my career, I have led initiatives that significantly decreased readmission rates and improved patient satisfaction. My commitment to accuracy in patient records and documentation has maintained compliance with healthcare standards while supporting quality care. I take pride in providing emotional and logistical support to patients and families, aiding their transition from hospital to home care, and introducing new technologies to streamline case management processes.

Experience

Work history, roles, and key accomplishments

Current

Program Assistant Case Management

Current

Valley Health

Apr 2022 - Present (3 years 1 month)

As a Program Assistant in Case Management, I coordinate home health services to enhance patient transitions, ensuring effective communication of clinical and financial data among healthcare teams. I lead initiatives to improve discharge procedures, resulting in decreased readmission rates and increased patient satisfaction.

Healthcare Team Collaboration Communication Documentation

Office Manager

ACT North, Northwestern Community Service Board

Jul 2021 - Apr 2022 (9 months)

Managed daily operations as an Office Manager, verifying insurances and patient records for accuracy. Coordinated with insurance companies for service authorizations and conducted audits of billing processes to improve patient care coordination.

Office Management Insurance Patient Care Team Collaboration Billing Resource Allocation Communication Authorization Budget Management Patient Care Coordination

Central Scheduling Specialist

Valley Health

Feb 2021 - Jul 2021 (5 months)

As a Central Scheduling Specialist, I transcribed outpatient tests, scheduled Covid vaccine appointments, and ensured regulatory compliance. I analyzed demographic data to optimize scheduling and improve clinic workflow.

Scheduling Data Analysis Regulatory Compliance Communication Workflow Optimization

Discharge Planner

Valley Health

May 2018 - Feb 2021 (2 years 9 months)

Worked as a Discharge Planner, coordinating patient admissions to rehab facilities and ensuring continuity of care through follow-up calls. Maintained clinical records using Epic and facilitated multidisciplinary team coordination for seamless discharge processes.

Epic Patient Care Coordination Team Coordination Patient Care Clinical Records Care Coordination

Activity Therapy Coordinator

Valley Health

Apr 2010 - May 2018 (8 years 1 month)

As an Activity Therapy Coordinator, I facilitated therapy groups for clients with mental health conditions and trained new therapists. I developed individualized care plans in collaboration with multidisciplinary teams to enhance patient engagement and well-being.