Rebeca Mihaela Cazan

I’m a motivated multilingual graduate with a structured approach to problem-solving and a strong analytical mindset. I’ve built confidence in identifying and analyzing different types of information through my English-Romanian Philology BA.

In my recent role as a Call Center Agent at CGS Romania in Bucharest, I analyzed customer requests and identified appropriate solutions using internal procedures. I reviewed and processed customer data with high attention to detail while maintaining accurate documentation of cases in internal systems.

I’m careful with sensitive information and follow company policies with consistent risk awareness. I also collaborated with team members and supervisors to resolve complex cases and worked efficiently under pressure in a high-volume environment.

I bring practical tools and everyday discipline—Microsoft Excel, Outlook, and PowerPoint—along with organization, time management, teamwork, and communication. I’m a quick learner who values clarity, accuracy, and accountability in every task I handle.