Rebeca Capriles

Oversee daily service operations, resource scheduling, and service request allocations to ensure high operational efficiency and customer satisfaction. Serve as a primary point of contact for client escalations, technical inquiries, and project coordination across electrical service assignments.

Managed front-line inbound calls and support tickets via Zendesk, resolving critical end-user and store partner issues regarding Bitcoin transactions, ID verifications, and machine errors. Served as a primary bilingual agent (English/Spanish) and headed scam awareness and risk mitigation cases.

Supervised field installations and provided technical support for power systems and electrical engineering projects. Coordinated logistics, managed project documentation, and interfaced directly with clients to ensure technical requirements were met efficiently.

Managed and supervised electrical infrastructure projects, specialized lighting engineering, and facility distributions across commercial centers. Overlooked vendor quotes, basic project budgeting, and material inventory management.

Delivered technical consulting and engineered commercial proposals for power generation, distribution, and transmission equipment. Maintained strong client relationships and served as the primary technical point of contact during contract negotiations.

Modeled power systems and specialized in configurations for heavy electrical machinery, including electric arc furnaces. Handled technical-commercial portfolios, customer service queries, and coordinated event logistics.

Provided high-level technical account management and advisory services for industrial-grade electrical distribution and automation projects.

Bachelor of Science in Electrical Engineering with specialization in power systems, high-voltage transmission, distribution, and power generation.