Rea Mirafuentes

I am an experienced document controller with a strong attention to detail and a track record of ensuring compliance with ISO standards. In my current role at ISCALE SOLUTIONS INC., I lead the preparation and control of documented information required by ISO 9001:2015. I am responsible for creating and closing non-conformance reports, monitoring and evaluating the risk management program, and providing support to all QMS process owners. I also deliver value-adding information and produce materials that help organizations understand improvement initiatives and share QMS best practices.

Prior to my current role, I worked at TOPSERVE SERVICE SOLUTION INC. as a document control custodian and internal audit staff. In this position, I ensured consistent adherence to the Quality Policy and attainment of Quality Objectives. I handled the intake, scanning, verification, and storing of documents, as well as retrieving and distributing files for other employees when needed. I also oversaw the processes of the ISO Department to ensure conformity to relevant statutory and regulatory requirements.

Before that, I worked at ACLT COMPUTING INC. as an IT Help Desk Officer in the SAAS/Customer Support Department. I provided first-line support to customers experiencing problems with computers, software, and computer systems. I also performed software testing, documentation, and professional publication works, as well as handled background research on business requirements and automation needs. Additionally, I worked at (DKI) DALKIA INCORPORATED INC. as an admin assistant and document controller officer II, where I was responsible for keeping and retrieving documents, routing and releasing documents, and monitoring the status of important company documents.