At Swiss Diamond Hotel Prishtina, I coordinate reservations, amendments, cancellations, and booking-related requests. I work with OPERA and Oracle to support reservation and operational processes.
I configure and maintain reservation-related codes and system settings, and manage guest, room, rate, and booking information to keep records accurate.
I communicate with guests, travel partners, and hotel departments to resolve reservation requests. I also support coordination between Reservations, Front Office, and other operational teams.
Previously, I worked as a Receptionist at Hotel Garden, supporting front-office operations and guest requests. I also held customer service and sales roles at Super Viva / Pan-Pan and Meridian Express.
