I’m a results-oriented professional with experience in operations, team coordination, sales, customer communication, and healthcare administration. At American Hospital, I led the Call Center team and coordinated the Plastic Surgery Department, contributing to significant business growth through effective operations, marketing, and client engagement. I’m interested in operations, project coordination, customer success, and business development, where I can use my leadership, organizational, and problem-solving skills to deliver measurable results.
Open to opportunities
Vesa Nici
@vesanici
Adaptable professional with experience in healthcare, sales, and team leadership, bringing strong communication and initiative.
KosovoExperience
Work history, roles, and key accomplishments
AH
Head of Call Center Department; Plastic Surgery Coordinator
American Hospital
Dec 2024 - Jul 2026 (1 year 7 months)
Managed and coordinated the Call Center team, ensuring effective communication with patients and providing necessary information. Coordinated processes and appointments for the Plastic Surgery Department, supervised workflow, and collaborated with medical and administrative staff.
AC
Supervisor in the Sales and Customer Care Department
A&Y Construction
Oct 2023 - Nov 2024 (1 year 1 month)
Supervised sales department activities, coordinated and organized staff to ensure efficient workflow, communicated with clients and followed up on the sales process, planned tasks, monitored team performance, and collaborated with other departments to achieve company objectives.
UQ
Physiotherapy Technician
University Clinical Center of Kosovo (QKUK)
Mar 2022 - Sep 2023 (1 year 6 months)
Volunteered during the COVID-19 period, providing physiotherapy services to patients under the supervision of healthcare professionals. Supported rehabilitation treatments and therapeutic exercises, collaborating closely with the medical team to improve patients' condition.
Education
Degrees, certifications, and relevant coursework
University of Prishtina
Bachelor's Degree, Physiotherapy
Approaching graduation from the Faculty of Medicine, Physiotherapy Department.
AS
Ali Sokoli Medical High School
High School Diploma, Physiotherapy
Completed high school education with a focus on physiotherapy technician training.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
KosovoAuthorized to work in
Salary expectations
22k+ EUR
Job categories
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