Open to opportunities

Rodney Brainard

@rbrainard

I’m Rodney Brainard, an IT & customer service pro with 20+ years of experience delivering exceptional client and vendor experiences.

United States

Message

What I'm looking for

I'm looking for a technical support or customer service role where I can troubleshoot hardware, software, and connectivity issues, provide clear remote guidance, and help customers reach effective solutions.

I've resolved Apple iOS hardware and software issues at VXI, providing structured, step-by-step guidance for Apple ID, device, and application problems while supporting strong customer satisfaction.

Across Aira, Amazon, CaptionCall, and Professional Research Consultants, I've supported customers through live visual assistance, phone, chat, captioning, and survey work. I achieved 100% CSAT at Aira, maintained 90%+ CSAT at Amazon, and produced real-time captions at 160 WPM with 96% accuracy.

As a self-employed technical consultant, I provided remote Windows, macOS, networking, and hardware troubleshooting, along with system optimization, user training, website updates, and SEO support.

I've also managed showroom and technical operations at Bang & Olufsen, designed AV, smart home, networking, and automation systems, and trained staff at Austin Detail and the University of Texas at Austin. I enjoy turning complex technical issues into clear, actionable solutions.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

VXI

Jan 2025 - Present (1 year 7 months)

Resolve 20+ Apple iOS hardware/software issues daily while maintaining strong customer satisfaction. Troubleshoot Apple ID, device, and application issues using structured diagnostic processes.

iOS Troubleshooting Customer Satisfaction Diagnostics Technical Support