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Razon Mazumder

@razonmazumder

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Mid-level project manager specialising in pensions, CRM and digital transformation.

United Kingdom

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What I'm looking for

I’m seeking mid-level project roles in pensions/benefits or regulated environments where I can lead delivery, improve processes with Lean/PRINCE2, mentor teams, and drive measurable operational efficiencies.

I’m a versatile project manager with deep experience in pensions administration, insurance, CRM implementations and Dynamics 365 migrations, able to deliver in both Agile and Waterfall environments.

I have led cross-geography project and test teams, driven process improvements using Lean, Six Sigma and PRINCE2, and automated complex calculations and refund flows to save significant manual effort.

After a recent international sabbatical focused on consulting and operations in wellness and lifestyle sectors, I’m back in London and ready to contribute immediately to mid-level project roles, especially within pensions and benefits.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

Freelance / Consulting

Sep 2024 - Present (1 year)

Provided operational leadership for wellness and lifestyle clients across Nepal and South Africa, managing programs, vendor relationships, CRM and customer journeys for remote teams.

Operations Management CRM Program Management Vendor Management Customer Journey Mapping Event Delivery

Project Manager

SmartImpact

Jan 2021 - Sep 2024 (3 years 8 months)

Managed full-lifecycle Dynamics 365, mobile app, and website implementations for non-profit clients, leading data migrations and delivering digital transformation projects on time and on budget.

Project Management Dynamics 365 Agile Waterfall Data Migration Azure DevOps Jira MS Visio UAT Stakeholder Management

Test Manager

EXL Service

Sep 2018 - Apr 2020 (1 year 7 months)

Led full-lifecycle system and UAT testing for life insurance administration and digital transformation projects, introducing automation and structured defect triage to reduce turnaround times.

Test Management Automation)CI CD Microsoft Dynamics 365 SQL Jira Test Strategy UAT Process Improvement

Test Analyst

Willis Towers Watson

Dec 2014 - Aug 2018 (3 years 8 months)

Led system and UAT testing for defined-benefit pensions administration software, validating payroll integrations (BACS, CHAPS) and complex calculation logic during platform upgrades.

UAT Test Planning SQL MS Visio Test Scripts Documentation

Pensions Administrator

Willis Towers Watson

Oct 2012 - Nov 2014 (2 years 1 month)

Serviced member and client queries for occupational pension schemes, performed manual calculations, and prepared KPI and billing documentation to support scheme administration.

client support Reporting KPIs Correspondence Management Payroll

Education

Degrees, certifications, and relevant coursework

Loughborough University

Bachelor of Science, Ergonomics

2007 - 2010

Grade: 2:2

Activities and societies: Studied anatomy & physiology, organisational behaviour, human memory and cognition, experimental design & analysis, qualitative methods, occupational health & safety, systems ergonomics, and designing products for people.

Completed an Honours Bachelor of Science in Ergonomics with coursework in anatomy, cognition, experimental design, and systems ergonomics.