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Rayson Ardie Paed

@raysonardiepaed

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Healthcare support professional at Omega Healthcare handling patient scheduling and prescription refills.

Philippines

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What I'm looking for

I’m seeking to establish a progressive career where I can apply my Economics foundation and BPO experience in client relations, analysis, and process management while developing my expertise and taking on greater responsibilities.

At Omega Healthcare, I managed patient appointment scheduling and provider calendars using Athenahealth/AthenaOne. I also coordinated prescription refill requests and maintained patient records.

Previously, I supported members with prescription benefits, healthcare accounts, billing, and claims at Continuum Global Solutions / Everise and ResultsCX. I’m building on my Economics foundation and BPO experience while developing my expertise in analysis, communication, and leadership.

Experience

Work history, roles, and key accomplishments

Healthcare Executive

Omega Healthcare

Jan 2025 - Oct 2026 (1 year 9 months)

Managed patient appointment scheduling and provider calendars using Athenahealth/AthenaOne. Coordinated prescription refill requests and maintained accurate patient records.

AthenaHealth athenaOne Patient Scheduling Prescription Refills Patient Records Management TCN (Temporal Convolutional Network)Customer Support

Associate II, Customer Care

Continuum Global Solutions

Sep 2024 - Jan 2025 (4 months)

Handled high-volume inbound calls for Prescription Drug Plan (PDP) and pharmacy benefit inquiries using Five9. Resolved member concerns related to coverage, benefits, claims, and account management.

Five9 Salesforce Compass Prescription Drug Plan Pharmacy Benefits Billing Claims Customer Service

Results Associate

ResultsCX

Sep 2023 - Sep 2024 (1 year)

Managed healthcare accounts for Prescription Drug Plans (PDP) and Consumer-Directed Healthcare programs. Resolved member inquiries regarding healthcare benefits, eligibility, and account utilization.