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Rayne Reed

@raynereed

Detail-oriented IT consultant with expertise in Salesforce and client success.

United States
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What I'm looking for

I am looking for a role that leverages my technical expertise and client-focused approach, within a dynamic team that values collaboration and innovation.

I am a detail-oriented and highly organized professional with a diverse background in credentialing, client success management, project coordination, and Salesforce configuration. My proven ability to build strong client relationships and manage cross-functional projects has allowed me to ensure client satisfaction through proactive problem-solving and effective communication.

In my current role as an IT Consultant and Client Success Manager, I lead Salesforce configurations and integrations, tailoring the platform to meet unique business needs. I focus on process optimization, ongoing client support, and training, which empowers clients to maximize the value of their systems. My experience in credentialing and risk management has further honed my skills in compliance and relationship management, ensuring high levels of client satisfaction and retention.

Experience

Work history, roles, and key accomplishments

NM
Current

IT Consultant / Client Success Manager

Nuage / Mperastaff

Oct 2024 - Present (8 months)

Led and managed Salesforce configurations for clients, ensuring the platform met unique business needs and integrated seamlessly with other systems. Built strong client relationships by providing strategic advice, optimizing processes, and delivering continuous post-implementation support and training.

QL

Credentialing and Risk Manager

Quest Healthcare Solutions, LLC

Jul 2022 - Oct 2024 (2 years 3 months)

Managed the CVO credentialing process for all contracted providers, ensuring compliance with CMS accreditation standards and state laws. Coordinated electronic credentials applications, provided on-site consultations, and functioned as the primary contact for internal and external inquiries.

LO

Credentialing Specialist

LocumTenens.com

Mar 2021 - Jul 2022 (1 year 4 months)

Processed initial and re-credentialing applications, screening providers' documentation for eligibility and collecting information from various sources. Identified discrepancies, presented applications to the Credentialing Committee, and assisted customers with inquiries while ensuring data compliance.

AP

Credentialing Coordinator

American Physician Partners

Feb 2020 - Mar 2021 (1 year 1 month)

Processed initial and re-credentialing applications, screening provider documentation and collecting information from relevant sources. Identified discrepancies, presented applications to the Credentialing Committee, and ensured data compliance and backup.

Education

Degrees, certifications, and relevant coursework

University of Central Missouri logoUM

University of Central Missouri

Bachelor of Science, Health Studies with a concentration in Community Health

Activities and societies: TRIO Member

Completed coursework in Psychology, Statistics, Chemistry, Physics, Community Education, Dietetics, Genetics, Human Anatomy, and Pathophysiology. Minored in Psychology and was a TRIO Member.

Tech stack

Software and tools used professionally

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Rayne Reed - IT Consultant / Client Success Manager - Nuage / Mperastaff | Himalayas