Rayne Reed
@raynereed
Detail-oriented IT consultant with expertise in Salesforce and client success.
What I'm looking for
I am a detail-oriented and highly organized professional with a diverse background in credentialing, client success management, project coordination, and Salesforce configuration. My proven ability to build strong client relationships and manage cross-functional projects has allowed me to ensure client satisfaction through proactive problem-solving and effective communication.
In my current role as an IT Consultant and Client Success Manager, I lead Salesforce configurations and integrations, tailoring the platform to meet unique business needs. I focus on process optimization, ongoing client support, and training, which empowers clients to maximize the value of their systems. My experience in credentialing and risk management has further honed my skills in compliance and relationship management, ensuring high levels of client satisfaction and retention.
Experience
Work history, roles, and key accomplishments
IT Consultant / Client Success Manager
Nuage / Mperastaff
Oct 2024 - Present (8 months)
Led and managed Salesforce configurations for clients, ensuring the platform met unique business needs and integrated seamlessly with other systems. Built strong client relationships by providing strategic advice, optimizing processes, and delivering continuous post-implementation support and training.
Credentialing and Risk Manager
Quest Healthcare Solutions, LLC
Jul 2022 - Oct 2024 (2 years 3 months)
Managed the CVO credentialing process for all contracted providers, ensuring compliance with CMS accreditation standards and state laws. Coordinated electronic credentials applications, provided on-site consultations, and functioned as the primary contact for internal and external inquiries.
Credentialing Specialist
LocumTenens.com
Mar 2021 - Jul 2022 (1 year 4 months)
Processed initial and re-credentialing applications, screening providers' documentation for eligibility and collecting information from various sources. Identified discrepancies, presented applications to the Credentialing Committee, and assisted customers with inquiries while ensuring data compliance.
Credentialing Coordinator
American Physician Partners
Feb 2020 - Mar 2021 (1 year 1 month)
Processed initial and re-credentialing applications, screening provider documentation and collecting information from relevant sources. Identified discrepancies, presented applications to the Credentialing Committee, and ensured data compliance and backup.
Intern
Community Health Council of Wyandotte County
Aug 2019 - Dec 2019 (4 months)
Gathered data from market research surveys and entered information into the computer system, promoting efficient communication by preparing collateral and taking notes. Researched topics to craft educational presentations, incorporating various techniques to entertain attendees.
Education
Degrees, certifications, and relevant coursework
University of Central Missouri
Bachelor of Science, Health Studies with a concentration in Community Health
Activities and societies: TRIO Member
Completed coursework in Psychology, Statistics, Chemistry, Physics, Community Education, Dietetics, Genetics, Human Anatomy, and Pathophysiology. Minored in Psychology and was a TRIO Member.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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