Raymond User
@raymonduser
Results-driven professional skilled in client relationship management.
What I'm looking for
I am a results-driven professional with a strong background in client relationship management and problem resolution. My experience spans diverse industries, including banking and medical interpretation, where I have consistently provided exceptional service and support. I thrive in high-pressure environments, managing complex inquiries and ensuring client satisfaction through effective communication and collaboration.
In my recent role as a Medical Interpreter at Voyce, I provided real-time interpretation services for U.S. healthcare providers and non-English speaking patients. This position allowed me to enhance comprehension of medical terminology and treatment plans, ensuring that patients received the care they needed. My previous experience at LanguageLine Solutions further honed my skills in managing inbound calls and facilitating effective communication during medical consultations.
Prior to my work in medical interpretation, I served as a Relationship Manager at Ayeyarwady Bank, where I managed a portfolio of high-net-worth clients. I developed tailored financial solutions and maintained strong relationships through regular communication and consultative services. My ability to analyze client profiles and address their specific needs has resulted in a high approval rate for banking applications, showcasing my commitment to client satisfaction.
Experience
Work history, roles, and key accomplishments
Medical Interpreter
Voyce
Oct 2023 - Present (1 year 8 months)
Provided real-time interpretation services for U.S. healthcare providers and non-English speaking patients, ensuring accurate communication in both audio and video formats. Managed high-pressure situations to deliver exceptional customer service and support healthcare professionals.
Medical Interpreter
LanguageLine Solutions
Sep 2022 - Oct 2023 (1 year 1 month)
Managed inbound calls to provide real-time interpretation for U.S. healthcare providers and patients, ensuring effective communication during medical consultations. Maintained confidentiality and adhered to HIPAA regulations.
Relationship Manager
Ayeyarwady (AYA) Bank
May 2020 - Sep 2022 (2 years 4 months)
Managed relationships with high-net-worth clients, delivering tailored financial solutions and achieving high client satisfaction. Demonstrated excellent problem-solving skills and maintained regular communication to foster strong relationships.
Education
Degrees, certifications, and relevant coursework
Assumption University of Thailand
Bachelor of Business Administration, Business Administration
2015 - 2019
Completed a Bachelor of Business Administration, focusing on business principles, management strategies, and effective communication in a corporate environment.
Availability
Location
Authorized to work in
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