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Raymond Unrein

@raymondunrein

Infrastructure Analyst at Marriott International supporting 1,400+ endpoints and an enterprise Windows 11 migration.

At Marriott International, I provide enterprise infrastructure, desktop, and endpoint support for a Customer Engagement Center serving more than 1,400 users. I manage and document nearly 120 ServiceNow incidents per month and supported the migration of more than 1,300 endpoints to Windows 11.

Previously, I resolved technology issues for associates through remote support and Microsoft Teams, supported deployments for more than 1,200 Home Agents, and coached more than 300 associates. I also serve as a JAWS Subject Matter Expert, providing accessibility-focused troubleshooting and user support.

Experience

Work history, roles, and key accomplishments

Current

Infrastructure Analyst 1 - Senior IT Specialist

Current

Marriott International

Apr 2024 - Present (2 years 7 months)

Provide onsite enterprise infrastructure, desktop, and endpoint support for a Customer Engagement Center serving over 1,400 users. Manage ServiceNow incidents, administer Active Directory, troubleshoot Intune-managed endpoints, and support VMware Horizon virtual desktops.

Active Directory Microsoft Intune VMWare Horizon ServiceNow Bomgar PowerShell PDQ Deploy PDQ Inventory SmartDeploy Microsoft 365 Windows 10 11 Azure Virtual Desktop Power BI JAWS Incident Management Endpoint management IT Operations

Assist Specialist / Marsha Assist / Tech Assist / Quarter Century Assist

Marriott International

Mar 2013 - Apr 2024 (11 years 1 month)

Resolved hardware, software, connectivity, access, and enterprise system issues for associates through remote support and Microsoft Teams. Supported Active Directory account administration, managed endpoints with Intune and VMware Horizon, and deployed to over 1,200 Home Agents.

Active Directory Microsoft Intune VMWare Horizon Microsoft Teams Remote Support Incident Management Endpoint management Troubleshooting Peer Coaching

Education

Degrees, certifications, and relevant coursework

Udemy

Android Application Development, Android Application Development

In-progress Android Application Development course covering Kotlin, Android Studio, REST APIs, debugging, application architecture, and modern mobile development practices.