Open to opportunities

Ravupalli Uday Kumar

@ravupalliudaykumar

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Experienced customer support professional skilled in KYC, seller and supplier escalation management.

India

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What I'm looking for

I'm seeking a customer-support role to lead escalations, optimize KYC and seller/supplier operations, use Excel-driven reporting, mentor teams, and grow in a collaborative, process-oriented company.

I am a customer support professional with experience leading KYC, seller and supplier support operations across fintech and e-commerce platforms.

At Razorpay I managed end-to-end KYC verification processes; at Meesho and Flipkart I owned supplier and seller escalations, designed Excel KPI reports, and worked with 3PL vendors to improve pickup and return metrics, raising satisfaction from 90% to 97%.

I am energetic, a strong communicator in English, Hindi and Telugu, and seek roles where I can mentor teams, drive process improvements, and apply data-driven reporting to reduce costs and improve SLAs.

Experience

Work history, roles, and key accomplishments

Senior Customer Relationship Executive

One Point One Solution

Oct 2023 - May 2024 (7 months)

Managed merchant KYC verification for Razorpay processes by reviewing business and identity documents, coordinating additional checks, and ensuring accounts reached KYC-compliant status within verification workflows.

KYC Documentation Verification Razorpay Compliance Customer Support Data Entry

Senior Supplier Support Executive

Meesho

Jul 2022 - Feb 2023 (7 months)

Owned CEO-level supplier escalations and ensured timely resolution of supplier queries per SLA by coordinating with cross-functional teams, triaging bugs, and enforcing TAT adherence to improve supplier service reliability.

Escalation Management SLA Ticketing Email Communication TAT Monitoring

Flipkart Seller Support Executive

Startek

Jul 2021 - Jul 2022 (1 year)

Managed PAN-India 3PL seller support and escalations, designed Excel KPI reports to identify inefficiencies, and collaborated with 3PL vendors to improve pickup and return operations, raising customer/shipper satisfaction from 90% to 97%.

3PL KPIs MS Excel Vendor Management Pickup Operations Data Analysis

Education

Degrees, certifications, and relevant coursework

GITAM

Bachelor of Arts, Arts

Completed B.A. (PPS) at GITAM in 2021.

Thandra Paparaya Institute of Science and Technology, Bobbili

Bachelor of Technology, Computer Science and Engineering

Activities and societies: Intercollege sports and competitions: 1st prize as cricket captain; 1st prize in kabaddi (JNTUK intercollege); 2nd prize in quiz competition at Sai Ganapathi college.

Bachelor of Technology in Computer Science and Engineering completed at Thandra Paparaya Institute of Science and Technology, Bobbili, affiliated with JNTU Kakinada in 2017.