At WIPRO TECHNOLOGIES LIMITED, I investigated fraud alerts, customer transactions, and account activity to identify suspicious behavior and potential policy violations. I traced suspected account takeovers across logins, payments, and payouts.
I also investigated chargebacks and disputes, including cases involving compromised accounts, first-party disputes, and high-value reservations. For compromised accounts, I supported genuine customers with steps to secure their accounts.
On Airbnb brand protection operations, I investigated off-site scams, bait-and-switch activity, fake listings, and host–guest collusion. I also reviewed phishing, identity theft, and fake profiles, including high-risk cases with potential AML implications.
Previously, at GLOBALLOGIC PVT. LTD., I performed KYC, CDD, and EDD reviews and assessed account-level fraud risk. I was recognized twice as a Top Performer at WIPRO TECHNOLOGIES LIMITED and shared emerging fraud trends as a floor mentor.
